Custom Name Chain Designer

TYPE 3 LETTERS MINIMUM TO BEGIN

Your 3D preview will appear here.

Debug: waiting

Drag to rotate. Pinch or scroll to zoom. Final quote is confirmed after file review.

Name Input

Enter Your Name 3–15 letters. Use spaces for two-word names.

Precious Metals

Choose Metal

Design Settings

Add Diamonds to Capital Letters Chain Connector Style Bottom Design Center Heart Attachment Style

Order Details

Chain Length

Quote Preview

Estimated Weight —

Estimated Quote —

The preview is an estimate. I review the finished file before confirming the final quote.

Contact Details

Your Name Email Phone Instagram Target Date / Deadline Custom work takes time. The earliest selectable request date is 7 days from today. Requested dates are not guaranteed until I review and confirm the project. Design Notes

Privacy: I use the information in this request to review, quote, communicate about, and fulfill your NameChain project. Private reference material is not automatically permission to publish it. Privacy Policy Privacy & Tracking Notice

Optional: GoldHearted may share reference images or other private visual materials I submit for this NameChain project in portfolio, social media, educational, or promotional content.

Submitting your design does not charge you. I review the build first, then confirm the final quote and secure payment step after approval.

Admin Controls — Temporary Edit Access

Use these controls to fine-tune the preview and position the new connected heart jump rings correctly.

Heart Connector Orientation

Use these only for the heart jump rings. They flip each heart in place so you can find the correct final orientation.

Left Heart Flip Right Heart Flip

Preview Fine Tune Overall Letter Spacing -28% Lowercase Spacing -37% Capital to Lowercase -5% Both Jump Ring Distance -16% Left Jump Ring Distance -21% Right Jump Ring Distance -6% Lowercase Baseline 1% Word Space 30%

Capital Height Fine Tune

Last-minute height fixes for the only capitals still needing adjustment. Positive raises the capital, negative lowers it. These affect only uppercase letters.

Capital G Height -6.7% Capital Z Height 12.4% Capital L Height 21.1% Capital J Height 25%

Lowercase Descender Tuning

Ultra-fine controls for descending lowercase letters. Use number values for more exact tuning. Positive raises or moves right. Negative lowers or moves left.

g Fine Raise / Lower -1% j Fine Raise / Lower -1.3% f Fine Raise / Lower -2.1% p Fine Raise / Lower 0% q Fine Raise / Lower -0.6% y Fine Raise / Lower -0.6%

Optional horizontal spacing for descenders only.

g Fine Left / Right 0% j Fine Left / Right -0.3% f Fine Left / Right 0% p Fine Left / Right -0.3% q Fine Left / Right -0.1% y Fine Left / Right -0.1%

Advanced Capital Kerning A-Z

Adjust the capital that starts the word: G Join fixes Genesis, M Join fixes Michael. Negative pulls the lowercase letters tighter to that capital.

A Join -6.5% B Join -4.3% C Join -30.3% D Join 0% E Join -30% F Join -60% G Join -44% H Join -12.4% I Join -28.6% J Join -6.6% K Join -29% L Join -22% M Join -7.1% N Join -42% O Join 0% P Join -14% Q Join -6.4% R Join 0% S Join -24% T Join -50% U Join -28.5% V Join -20.9% W Join -22% X Join -15% Y Join -30.3% Z Join -18.2%

Jump Ring Height -89.3%

Bottom Filigree Tuning

4-piece filigree: static curls stay clean, stretch pieces expand in X only. Heart Diamond Bezel loads the bezel + the diamond together as one center option.

Center Accent Scale 84% Center Accent X 0% Center Accent Height 10% Filigree Direction Test Filigree Height (absolute) 0.122 units

Tip: this is now a typed number box instead of a slider. Use decimals like -8.5 or -9.2 to lock in the exact height.

All-Lowercase Filigree Correction (absolute) -0.045 units

Only use this after Filigree Height is correct for capital/mixed names. This only activates when the entire name is lowercase, like mmmm.

Problem-Lowercase Fine Correction (absolute) 0.025 units

Only use this if all-lowercase words containing b / d / f / h / i / j / k / l / t sit slightly different from mmmm. This does not affect capital-start names.

Filigree Depth / Y 0%

Optional per-style offsets. Use these when one filigree style needs a different resting height or depth than the other.

Detailed Filigree Height (absolute) Offset 0.055 units Detailed Filigree Depth Offset 0% Detailed All-Lowercase Fine Correction (absolute) -0.01 units

Only affects Detailed filigree when the entire name is lowercase. Use this after the main Detailed Height Offset is close.

Classic Filigree Height (absolute) Offset 0.035 units Classic Filigree Depth Offset 0%

Saved working values loaded. Set Classic first, then use Detailed Height Offset for Detailed style. If Detailed all-lowercase words sit slightly different, use Detailed All-Lowercase Fine Correction.

Filigree Overall Scale 100% Static Curl Spread 33% Stretch Piece Spread 64% Stretch X Scale 100% Left Static X Fine 0% Right Static X Fine 0% Left Stretch X Fine 0% Right Stretch X Fine 0%

Manual Filigree Piece Tuner

Use this if the filigree imports rotated/backward. Each piece can be moved, flipped, rotated, and scaled separately.

Whole Filigree Rotate Z 0% Whole Filigree Flip Y Whole Filigree Flip Z Auto Stretch With Name Length Both Stretch Scale X 100% Left Static X 0% Left Static Z -45% Left Static Rot Z 0% Left Static Flip Y Right Static X -1% Right Static Z -45% Right Static Rot Z 0% Right Static Flip Y Left Stretch X -1% Left Stretch Z -45% Left Stretch Scale X 100% Left Stretch Rot Z 0% Left Stretch Flip Y Right Stretch X 0% Right Stretch Z -45% Right Stretch Scale X 100% Right Stretch Rot Z 0% Right Stretch Flip Y

Build your own custom name necklace or nameplate in real time. Type a name and watch the 3D preview update as you choose 14K yellow, white, or rose gold or sterling silver, then experiment with available diamond or gemstone capitals, connectors, filigree, center elements, and chain length.

Photo Gallery Finished Name Chains

Black Jesus Collection

Address

https://www.goldheartedjewelry.com

The Black Jesus Collection

A Black Christ with the features, hair, strength, and presence I grew up wanting to see represented in fine jewelry.

Traditional Jesus jewelry often repeats the same European image: straight hair, narrow features, and the familiar white Christ portrait. I wanted to challenge that visual language without losing the spiritual and cultural power of the icon. My Black Jesus is sculpted with locs, a broader nose, a full Afro-textured beard, and facial proportions that proudly read as a Black man.

Those choices are the point. Features that Black people have often been told to minimize, hide, or treat as stereotypes are placed at the center of one of the most recognized sacred figures in the world. The collection keeps the scale and presence of classic hip-hop Jesus jewelry, but the face, expression, crown, hair, anatomy, and stone layout are rebuilt from the ground up through my own 3D character-sculpting process.

The Black Jesus Collection includes the XL Black Jesus Diamond Pendant, Micro Black Jesus pendant, and Black Jesus earrings in sterling silver and select gold finishes. To me it is representation, portrait sculpture, faith, hip-hop jewelry, and wearable art in the same piece.

Shop The Black Jesus Collection

Micro Black Jesus Diamond Pendant

XL Black Jesus Diamond Pendant

Black Jesus Diamond Earrings

Why I Made Black Jesus

Representation matters because images teach us what is allowed to look powerful, sacred, beautiful, and worthy of being turned into luxury. I wanted Black features to sit at the center of that image instead of being adjusted toward the same traditional European Jesus we have seen over and over. For Black children—especially boys—seeing themselves reflected in art, faith, technology, and high-end design can change what they imagine is possible.

That is what this collection means to me: a familiar icon made personal, culturally specific, and unapologetically Black without losing the weight and presence people love in classic Jesus jewelry.

10% of every purchase is donated to Your Charity Name

Interlocking Pendant

$2,480

Hand-finished luxury pendant inspired by early 2000s jewelry editorials and futuristic software aesthetics.

Gemstone

Quantity

Secure Shopify checkout Check the product details for production timing Shipping & Returns FAQ

Info

Address

https://goldheartedjewelry.com/collections/black-jesus-jewelry-collection

Custom Jewelry Design, Built From Your Idea

From Your Idea to a Real Piece

1. Tell me the ideaSend the sketch, photo, story, logo, reference, or whatever helps me see what you see.

2. I build it in 3D around your choicesYou choose the metal and stones you want. I sculpt the form and proportions, then explain upkeep, wear, thickness, casting limits, and whether that material is the best fit for the design.

3. We review itYou see the direction before production. We lock the important details, then I confirm the final quote.

4. It becomes jewelryAfter approval, I work with trusted production partners through casting, setting, finishing, and final review.

Tell Me What You Want to Make

Send me as much as you can: the idea, references, metal, stones, size, budget, and anything that matters to the story. You don’t need to know every technical detail yet. I review each request individually and build the design direction and quote around the actual piece.

No payment is taken when you send this request. I review the details first, then reply with the next step and what I still need before a final quote can be confirmed.

Full name * Your email * What are you looking to make? * Precious metal Project / piece name Approximate budget Target date / deadline Earliest selectable request date is 7 days from today. This is a requested deadline, not a guaranteed delivery date; final timing is confirmed after I review the project. Approximate size

Stones / gemstones

Choose all that apply.

No Stones Natural Diamonds Lab Diamonds Moissanite Gemstones

Project details * Anything else I should know Photo / video / reference link

Privacy: I use the information you submit to review, design, quote, communicate about, and fulfill your GoldHearted project. Private reference material is not automatically permission to post it publicly. Privacy Policy Privacy & Tracking Notice

Optional: GoldHearted may share reference images or other private visual materials I submit for this project in portfolio, social media, educational, or promotional content.

Custom Grillz NYC — 3D Designed by GoldHearted

COMING SOON — DECEMBER 2026

This page is for clients who want me to design a custom grill for them. My grillz workshops are separate; here, the focus is using my 3D sculpting background to create an original piece of wearable art around your teeth, your style, and your budget.

I’m a NYC digital jewelry designer, and the advantage of building grillz in 3D is detail. Relief, lettering, textures, repeating geometry, stone layouts, and tiny surface work can be pushed much further and revised more precisely before metal is ever cast. That is the same mindset behind details like my MetroCard-inspired tooth and the webbing on my Spider-Man-inspired work.

Fit still comes first. Before orders open in December 2026, I’m refining impressions, molds, tooth coverage, comfort, casting, setting, and finishing with professional production partners. The goal is over-the-top custom design with real technical structure behind it—not decoration pasted onto a generic grill.

Custom Grillz Reference Preview

Add 1 main grillz image and 3 thumbnail images in the theme editor.

Custom Grillz Materials & Stone Options

Gold, Silver & Platinum Grillz

Your grill can be built around the material and look you want, from sterling silver to yellow, white, or rose gold, platinum, and specialty jewelry alloys when appropriate. I’ll advise on karat, tooth coverage, thickness, finish, wear, upkeep, and how the chosen metal will behave in casting and everyday use.

Diamond, Moissanite & Gemstone Grillz

Stone work can range from a few accents to fully iced layouts using natural diamonds, lab-grown diamonds, moissanite, or colored gemstones. Because the design starts digitally, I can plan settings, spacing, patterns, relief, and texture around the teeth instead of treating stones as an afterthought.

Final metals, stones, tooth coverage, and design options will be confirmed when Custom Grillz orders open in December 2026.

Get First Access to Custom Grillz

Join the list if you want to see the process while I’m building it. I’ll share fit tests, metal colors, diamond and gemstone ideas, and launch details before Custom Grillz officially open in December 2026.

About GoldHearted Jewelry

Black & Latino Bronx artist. 3D sculptor first. Jewelry designer by way of everything that came before it.

GoldHearted is my world in jewelry. I’m King Cold, a Black and Latino artist from the Bronx whose path started with drawing, games, painting, and character art, moved into professional 3D design and animation, and eventually became jewelry.

I digitally sculpt every GoldHearted piece myself, then work with experienced casting, bench, setting, and production partners to bring the work into gold, silver, platinum, diamonds, gemstones, and enamel. The designs are personal—New York, family, culture, heroes, cartoons, games, faith, and the things I wish I had seen represented when I was younger.

My Story — From the Bronx to GoldHearted

Bronx Roots — Art Before 3D

I grew up in the Bronx loving art, drawing, painting, video games, and anything that let me create. I’m proud of my Black and Latino heritage, but access to art and technology education around me was limited. I knew pen, paper, paint, characters, and imagination long before I knew what 3D could become.

That matters to GoldHearted now because I want young people—especially Black and Latino kids who may not see themselves represented in art, technology, jewelry, or ownership—to see a path they can actually picture themselves walking.

Learning 3D & Building a Career

At Full Sail University I studied 3D design and animation, then went on to work on commercials and AAA video games. That experience trained my eye for anatomy, character, shape, proportion, texture, lighting, and the tiny details that make an object feel believable.

It also taught me that my strongest work happens when I can own the whole visual idea. GoldHearted became the place where the concept could start with me, stay personal, and still be pushed to a professional level.

From Digital Sculpture to Jewelry

I came into jewelry as a digital sculptor, so I approach a pendant, ring, grill, or nameplate like a piece of character art that also has to survive the real world. I can sculpt for silver, gold, platinum, enamel, diamonds, gemstones, and other jewelry-appropriate materials, then adjust thickness, relief, settings, texture, and construction around how the piece will be cast and worn.

The client can choose the metal they want. My job is to give them honest guidance about durability, upkeep, casting behavior, wear location, budget, and whether that material is the best match for the design.

GoldHearted — Culture, Representation & Point of View

GoldHearted is shaped by the things that made me: New York, hip-hop, Black and Latino culture, family, heroes, cartoons, games, old technology, faith, and nostalgia. That can turn into Black Jesus, a MetroCard tooth, a Basquiat-inspired art piece, a name chain, or something pulled from childhood.

I’m not trying to make every piece look the same. I want people to recognize the point of view—the feeling that somebody actually cared about the character, memory, or culture behind the object.

Mentorship, Workshops & Giving Back

I used to mentor more regularly and I still step into that role when I can. Now I’m bringing that same energy into community workshops where people can learn 3D design, jewelry workflows, and grillz-making skills that can become a real vocation and a way to make money.

GoldHearted EDU, workshops, and my give-back work are about access. I want the next kid who loves drawing, games, jewelry, or computers to see the tools earlier than I did. GoldHearted also donates a portion of sales to community-focused organizations, especially those serving Black, Latino, and underserved youth.

Frequently Asked Questions Select a question to open the answer

1 How does a custom jewelry order work?

Start with the idea. Send me a sketch, photo, logo, reference, or just explain what you’re trying to make. I review the design, your preferred metal and stones, size, budget, wear, and timeline, then I build the piece in 3D and walk you through the direction before production starts.

2 Can I use a photo, logo, drawing, or reference?

Absolutely. References help me understand the subject, mood, proportions, or details you care about. I use them as direction, then build the final custom jewelry design in my own 3D workflow instead of dropping a stock model into your piece.

3 Who actually designs GoldHearted jewelry?

I do. Every GoldHearted design starts with me digitally. My background is in 3D design, character work, digital sculpting, and animation, so I model and sculpt the piece before production. I work with skilled casters, bench jewelers, setters, and other production partners when it is time to turn the digital artwork into finished jewelry.

4 Can I make changes before my custom piece is produced?

Yes. That is one of the reasons I design in 3D first. We can review the important details while changes still make sense. Once casting, stone setting, enamel, engraving, or finishing begins, revisions become much more limited.

5 What metals do you work with?

I’m open to essentially any jewelry-appropriate metal that can be safely sourced and produced for the project, including sterling silver, many colors and karats of gold, platinum, and specialty alloys. You can choose the metal you want; I’ll explain durability, upkeep, casting behavior, thickness, wear location, and whether that choice is the best fit for the design and your budget.

6 Can I choose diamonds, moissanite, or colored gemstones?

Yes. Depending on the design, options can include natural diamonds, lab-grown diamonds, moissanite, colored gemstones, or a mix. I pay attention to stone size, color, setting style, wear, and layout so the stones feel built into the artwork instead of added afterward.

7 How does the Custom Name Necklace Designer work?

Build your own personalized name necklace or nameplate in real time. Type the name, watch the 3D preview update, choose the metal and available design details, and see a live estimate while you experiment. When you’re happy with the direction, send the configuration to me and I’ll review the proportions, production setup, and final quote before anything moves forward.

8 When will GoldHearted Custom Grillz be available, and what can I make them in?

I’m planning to open Custom Grillz in December 2026. The service is for original 3D-designed grillz in jewelry-appropriate metals such as silver, gold, platinum, and specialty alloys, with options that can include natural diamonds, lab-grown diamonds, moissanite, and colored gemstones. Final recommendations depend on the fit, design, casting, wear, and budget of the specific grill.

9 How long does custom or made-to-order jewelry take?

Many made-to-order pieces are around 2–2.5 weeks before shipping when the product page says so. For a fully custom piece, budget about four weeks for 3D design and revisions, casting, stone setting or enamel when needed, finishing, and final review—then add shipping time based on your location. Very complex work or special sourcing can take longer. If the piece is a gift or tied to a date, contact me before ordering so we can plan backward from the deadline.

10 How is shipping handled?

Shipping starts after the piece is finished—not when the order is placed. Production time and transit time are separate. When your piece is ready to leave, the shipping method and final details are confirmed with the order.

11 How should I care for my jewelry?

Care depends on the metal, stones, finish, and where the piece is worn. I’ll give you specific guidance when your design needs it. In general, store jewelry separately when possible, keep it away from harsh chemicals, and use appropriate cleaning methods for the material and stones.

12 Do you work remotely or with clients outside New York?

Yes. GoldHearted is based in New York, but I work with clients across the United States. Most custom design decisions can be handled remotely through references, messages, 3D previews, approvals, and shipping. If your project needs something location-specific, I’ll explain that before we move forward.

13 Do you have a policies page?

Yes. GoldHearted has a Policies page with information about returns, privacy, custom-order expectations, production time, and shipping. Use the link below to open it inside the site.

Returns & Refunds Shipping & Delivery Privacy Policy Terms of Service Custom Jewelry & Deposit Terms Privacy & Tracking Notice

14 Do you take returns?

Yes, GoldHearted accepts returns. Please review the current Policies page and contact me before sending anything back so I can give you the correct instructions for your order.

Open Return & Refund Policy Open Shipping Policy

15 Do I get paperwork when GoldHearted makes a donation?

Yes. I can provide confirmation showing the GoldHearted donation connected to the collection or purchase. That paperwork is for transparency; it is not a charitable tax receipt for the customer, and you should not assume the purchase is personally tax-deductible. For tax advice, speak with a qualified tax professional.

16 Do you collaborate with artists in other industries?

Absolutely. I love collaboration when it pushes the idea somewhere I would not reach alone. Because my background is in 3D art, character work, animation, and jewelry, I can move between industries and translate another artist’s world into sculpture, jewelry, digital assets, or a completely new object.

Policies & Legal Returns, shipping, privacy, terms & custom-order rules

These policies live here inside FAQ so you can read them without leaving the GoldHearted desktop.

Returns & Refunds

Effective Date: October 16, 2026

At GoldHearted Jewelry LLC, we want customers to feel confident purchasing our work. Because we sell a combination of standard collection pieces, made-to-order jewelry, personalized jewelry, and fully custom commissions, return eligibility depends on the type of item purchased.

For questions about a return, refund, repair, or order issue, contact:

goldheartedjewelryco@gmail.com

Please contact GoldHearted before shipping any jewelry back. Do not send a return to an address without first receiving return instructions from GoldHearted.

STANDARD GOLDHEARTED JEWELRY

Standard GoldHearted collection pieces that have not been customized or personalized may be eligible for return within 14 calendar days of confirmed delivery.

This includes standard catalog pieces that were already in stock as well as standard GoldHearted collection designs produced on a preorder or made-to-order basis, unless the product was clearly identified as Final Sale before purchase.

To qualify for a standard return:

The return request must be made within 14 calendar days of confirmed delivery.
The jewelry must not have been worn beyond a reasonable try-on.
The jewelry must not have been altered, resized, engraved, modified, damaged, or repaired by another jeweler.
No stones or jewelry components may be missing.
All jewelry components originally included with the order must be returned.
Proof of purchase or another method allowing GoldHearted to verify the original order is required.
Pierced earrings must be unworn and must not have been inserted into the ear unless the return relates to a defect or an incorrect order.

GoldHearted may inspect all returned jewelry before approving a refund.

Normal shipping charges are not refundable unless the return resulted from an error by GoldHearted or an approved defective/damaged-item claim.

Unless GoldHearted confirms otherwise in writing, the customer is responsible for the cost and safe delivery of an ordinary return to GoldHearted. We strongly recommend using a tracked and insured shipping method.

Approved refunds will be issued to the original payment method.

GoldHearted does not charge a restocking fee for an approved standard return.

The time it takes for a refund to appear after GoldHearted issues it depends on the customer's bank or payment provider.

SALE ITEMS

Standard, non-custom merchandise purchased on sale remains eligible under the 14-day return policy unless the item was clearly identified as Final Sale before purchase.

Items marked Final Sale before purchase are not eligible for ordinary return except where required by law or where the item qualifies for an approved defect, damage, or incorrect-order claim.

CUSTOM, PERSONALIZED, ALTERED, OR ENGRAVED JEWELRY

The following are generally Final Sale once production begins:

Fully custom jewelry
NameChain orders
Personalized jewelry
Engraved jewelry
Customer-requested resized or altered jewelry
Jewelry manufactured to customer-specific measurements or specifications
Other pieces materially modified at the customer's request

Custom-order cancellation and deposit rules are explained in the Custom Jewelry & Deposit Terms.

Final Sale does not eliminate a customer's rights where an item:

arrives damaged,
contains a verified manufacturing defect,
is materially different from the customer-approved design,
is incorrect because of a GoldHearted error, or
must otherwise be remedied under applicable law.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If an item arrives damaged, appears defective, or is materially different from what was ordered or approved, contact GoldHearted as soon as reasonably possible at:

goldheartedjewelryco@gmail.com

For shipping damage, we strongly recommend contacting us within 48 hours of delivery and keeping:

the jewelry,
original shipping packaging,
box or mailer,
labels,
and any other packaging materials.

GoldHearted may request photographs, video, order information, or return of the piece for inspection.

Depending on the circumstances, GoldHearted may provide an appropriate repair, replacement, correction, refund, or other remedy.

PROOF OF PURCHASE

A receipt, Shopify order record, order number, email confirmation, or another purchase-verification method accepted by GoldHearted is required for a normal refund.

If GoldHearted cannot verify the purchase, a refund may be denied.

GOLDHEARTED RECLAIM PROGRAM

GoldHearted understands that precious metals and jewelry can retain value long after the ordinary return period has ended.

Customers who are outside the 14-day return window may request a GoldHearted Reclaim Review.

A Reclaim Review is not an extension of the return policy and does not guarantee a refund, repurchase, exchange, or store credit.

Depending on the jewelry's:

condition,
metal content,
stone content,
current precious-metal market value,
repair needs,
recoverable materials,
resale potential,
and other relevant factors,

GoldHearted may voluntarily offer:

a buyback,
store credit,
recycling or precious-metal reclamation,
paid repair,
redesign opportunities,
or another arrangement.

All Reclaim offers are discretionary and must be accepted by both GoldHearted and the customer before the transaction proceeds.

Until a dedicated Reclaim request form is available, customers may contact:

goldheartedjewelryco@gmail.com

RETURN SHIPPING

Customers must receive return instructions from GoldHearted before sending jewelry back.

GoldHearted is not responsible for unauthorized return shipments sent without prior instructions.

For ordinary eligible returns, the customer is responsible for return shipping unless GoldHearted agrees otherwise.

For a confirmed GoldHearted error or approved workmanship/warranty issue, GoldHearted may provide or reimburse reasonable tracked and insured return shipping.

REFUND ABUSE OR FRAUD

GoldHearted reserves the right to refuse a return, refund, exchange, warranty claim, or Reclaim request where there is evidence of:

fraud,
chargeback abuse,
intentional damage,
altered merchandise,
substituted merchandise,
misrepresentation,
or other abuse of these policies.

Nothing in this policy limits rights that cannot legally be waived.

WRITTEN COPY

Customers may request a written copy of this Return & Refund Policy by contacting:

goldheartedjewelryco@gmail.com

GoldHearted Jewelry LLC reserves the right to update this policy prospectively. The policy applicable to an order will be the policy presented or made available in connection with that purchase, subject to applicable law.

Shipping & Delivery

Effective Date: October 16, 2026

GoldHearted Jewelry LLC currently ships to customers within the United States only.

International shipping may be added in the future. Any international availability will be separately announced and subject to its own shipping, customs, duties, tax, and return requirements.

For shipping questions, contact:

goldheartedjewelryco@gmail.com

PRODUCTION TIME VS. SHIPPING TIME

GoldHearted jewelry includes both ready-to-ship and made-to-order work.

The time required to produce or prepare an order is separate from the time required for a shipping carrier to transport the package.

An estimated production period does not mean that the package will arrive within that same number of days.

ESTIMATED ORDER TIMELINES

In-Stock GoldHearted Jewelry

In-stock items generally require approximately:

1–3 business days for processing, followed by approximately 2–7 business days of carrier transit.

Preorder or Made-to-Order Collection Jewelry

When existing stock sells out, certain standard GoldHearted collection pieces may be offered on a preorder or made-to-order basis.

These pieces generally require approximately:

7–10 business days for production, followed by approximately 2–7 business days of carrier transit.

Customers should generally allow approximately 2–3 weeks for these orders.

NameChain Orders

After the design is approved and all required production payment has been received, NameChain orders generally require approximately:

5–7 business days for production, followed by approximately 2–7 business days of carrier transit.

Customers should generally allow approximately 2 weeks after final approval/payment.

Fully Custom Jewelry

Fully custom jewelry generally requires approximately:

Up to 10 business days for design/CAD work

plus approximately:

5–7 business days for production

followed by approximately:

2–7 business days of carrier transit.

Customers should generally allow approximately 4 weeks for a fully custom project.

These are estimates, not guaranteed completion or delivery dates.

CUSTOMER APPROVAL DELAYS

Custom and personalized-project timelines may pause while GoldHearted waits for the customer to provide:

design approval,
revision instructions,
measurements,
stone or metal selections,
reference material,
requested information,
required payments,
or another decision necessary to continue work.

Customer delays may move the estimated completion or delivery date.

REQUESTED EVENT DATES

Customers may tell GoldHearted about a birthday, wedding, vacation, performance, holiday, event, or other target date.

A requested date is not guaranteed unless GoldHearted specifically confirms that deadline in writing.

A date selected in a custom-order or NameChain form is a requested target only.

Please do not assume that an event deadline has been accepted unless GoldHearted expressly confirms it.

SHIPPING CARRIERS

GoldHearted expects to use FedEx as a primary carrier initially, but may use FedEx, UPS, USPS, another reputable carrier, or a specialized high-value jewelry shipping service depending on:

destination,
package value,
insurance availability,
security,
cost,
and service availability.

The carrier used for a particular order may therefore vary.

TRACKING AND INSURANCE

Shipped jewelry will be sent with tracking.

GoldHearted intends to insure shipped orders for their appropriate shipment value through available carrier, Shopify, third-party insurance, or specialized high-value coverage as appropriate.

High-value shipments may require additional security procedures.

SIGNATURE AND HIGH-VALUE DELIVERY

GoldHearted may apply the following general shipping safeguards:

Orders under $500:
Tracked and insured shipping.

Orders from $500 through $1,499:
Tracked and insured shipping with Direct Signature Required or a comparable secure-delivery service.

Orders of $1,500 or more:
Tracked and insured shipping with Direct Signature Required, secure pickup, FedEx Hold at Location, identity verification, or another high-value delivery method selected by GoldHearted.

Orders above $5,000:
Shipping arrangements may be individually reviewed and may use a specialized high-value jewelry shipping or insurance service.

GoldHearted may use stricter delivery protection on any order where fraud risk, location, value, insurance requirements, or other circumstances justify additional security.

ID OR SECURE PICKUP

Certain high-value orders may be directed to a secure carrier pickup location.

Where the carrier requires identification, the recipient must provide identification meeting that carrier's requirements.

A customer who cannot satisfy a carrier's identification requirements should contact GoldHearted before placing or finalizing a high-value order.

SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address.

Depending on the carrier or order value, GoldHearted may require a physical street address rather than a P.O. Box.

If you notice an address error, contact GoldHearted immediately.

GoldHearted will attempt to correct an address before shipment when reasonably possible, but changes cannot be guaranteed once a label has been created or the package has entered a carrier's network.

INCORRECT OR INCOMPLETE ADDRESS

GoldHearted is not responsible for delays caused by an incorrect, incomplete, or outdated address provided by the customer.

If a shipment is returned to GoldHearted because of an incorrect or incomplete customer-provided address, the customer may be responsible for additional shipping charges before the order is resent.

CARRIER DELAYS

Once a package has been accepted by the carrier, weather, service interruptions, security events, peak-season volume, transportation disruptions, or other carrier conditions can affect delivery.

GoldHearted will make reasonable efforts to assist with carrier issues but cannot guarantee a carrier's delivery date unless GoldHearted has separately accepted a guaranteed deadline in writing.

PACKAGE MARKED DELIVERED BUT NOT RECEIVED

If tracking shows a package as delivered but you cannot locate it, contact GoldHearted promptly.

GoldHearted may ask the customer to:

verify the shipping address,
check the delivery area,
check with household members or building staff,
contact the carrier,
provide documentation,
or cooperate with a carrier or insurance investigation.

GoldHearted will assist with legitimate missing-shipment investigations.

A replacement or refund is not automatically issued solely because a customer reports a package missing after a carrier has marked it delivered. The appropriate resolution may depend on the results of the carrier and/or insurance investigation and applicable law.

SHIPPING DAMAGE

If a shipment arrives damaged, contact GoldHearted as soon as reasonably possible, preferably within 48 hours of delivery.

Please retain:

the jewelry,
packaging,
shipping box or mailer,
labels,
and packing materials.

GoldHearted or its insurer/carrier may require photographs or inspection before a claim can be completed.

SHIPPING COSTS

Any shipping charge owed by the customer will be shown during checkout or otherwise communicated before payment.

Original shipping charges are generally non-refundable on ordinary returns.

This does not apply where GoldHearted agrees otherwise because of a GoldHearted error, covered defect, approved warranty issue, or applicable law.

DELIVERY ACCEPTANCE

For packages requiring a signature or secure pickup, failure to sign for or retrieve a package may result in the package being returned to GoldHearted.

If an otherwise valid order is returned because the customer failed to accept or retrieve delivery, additional shipping charges may apply before reshipment.

GoldHearted Jewelry LLC reserves the right to update this policy prospectively as shipping carriers, insurance programs, fulfillment procedures, or service areas change.

Last updated: October 29, 2026

GOLDHEARTEDJEWELRY operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). GOLDHEARTEDJEWELRY is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

Contact details including your name, address, billing address, shipping address, phone number, and email address.
Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
Account information including your username, password, security questions, preferences and settings.
Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.
Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously have purchased or added to your cart and other activity on the Services.
Security and Fraud Prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else.
Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.
Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share information about you to show you targeted advertisements and marketing based on your online activity with different merchants and websites. You can exercise your rights to opt-out of those uses here .
When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
With our affiliates or otherwise within our corporate group.
In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy . Depending on where you live, you may exercise certain rights with respect to your personal information here Shopify Privacy Portal Link.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

Right to Access / Know. You may have a right to request access to personal information that we hold about you.
Right to Delete. You may have a right to request that we delete personal information we maintain about you.
Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
Right to Opt out of Sale or Sharing for Targeted Advertising. Depending on where you reside, you may have a right to opt out of the "sale" or "share" of your personal information or to opt out of the processing of your personal information for purposes considered to be "targeted advertising", as defined in applicable privacy laws. You can exercise your rights to opt-out of those uses here. Please note that if you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will automatically treat this as a request to opt-out for the device and browser that you use to visit the website. If we are able to associate the device sending the signal to a Shopify account, we will apply the opt out request to the account as well. To learn more about Global Privacy Control, you can visit https://globalprivacycontrol.org/. Other than the Global Privacy Control, we do not recognize other "Do Not Track" signals that may be sent from your web browser or device.
Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

International Transfers

Please note that we may transfer, store and process your personal information outside the country you live in.

If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at goldheartedjewelryco@gmail.com. You can find our other contact details on our contact information policy.

OVERVIEW
This website is operated by GOLDHEARTEDJEWELRY. Throughout the site, the terms “we”, “us” and “our” refer to GOLDHEARTEDJEWELRY. GOLDHEARTEDJEWELRY offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall GOLDHEARTEDJEWELRY, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless GOLDHEARTEDJEWELRY and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United States.

SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at goldheartedjewelryco@gmail.com.

Custom Jewelry & Deposit Terms

Effective Date: October 16, 2026

These terms apply to GoldHearted Jewelry LLC custom jewelry projects, NameChain orders, personalized jewelry, customer-requested alterations, and other work created or modified to customer specifications.

By approving a custom project or paying a project deposit, the customer agrees to these terms.

Questions may be sent to:

goldheartedjewelryco@gmail.com

CUSTOM PROJECT PROCESS

A custom GoldHearted project may include:

Customer inquiry and references
Preliminary project review
Estimated project range
Silver or Gold Project Deposit
Design/CAD development
Customer revisions
Final CAD/design approval
Final production quote and required production payment
Manufacturing
Remaining balance, if applicable
Insured delivery

GoldHearted may adjust the exact workflow when appropriate for a particular project.

SILVER AND GOLD PROJECT DEPOSITS

GoldHearted may require different project-deposit amounts for Silver and Gold projects.

The applicable deposit amount will be disclosed to the customer before payment.

A GoldHearted project deposit is credited in full toward the final purchase price of the approved project.

The deposit is intended to reserve the project and compensate GoldHearted for design and development work once that work begins.

WHEN A DEPOSIT BECOMES NON-REFUNDABLE

Before substantive design work begins, a project deposit may be canceled and refunded.

Once GoldHearted begins substantive design work, including CAD modeling, sculpting, concept development, technical preparation, or other project-specific design labor, the deposit becomes non-refundable.

When reasonably practical, GoldHearted will notify the customer that design work has begun and that the deposit has entered the non-refundable design-work stage.

If a customer chooses to cancel after substantive design work has begun but before production, GoldHearted may retain the project deposit.

IF GOLDHEARTED CANNOT PRODUCE THE PROJECT

If GoldHearted determines that the agreed project cannot reasonably be manufactured as proposed, GoldHearted may offer the customer either:

a full refund of the project deposit, or
a mutually agreed alternate design of comparable design scope or value.

The customer is not required to accept an alternate design instead of a refund where GoldHearted determines that the original project cannot be produced.

REVISIONS

Custom design pricing includes two reasonable revision rounds unless otherwise stated in the customer's written quote.

A normal revision may include changes such as:

modifying a bail,
adjusting a small area of the design,
proportion changes,
minor detail changes,
or similar adjustments that remain within the originally approved concept.

After the two included revision rounds, additional normal revision rounds are $100 each, unless GoldHearted agrees otherwise in writing.

REDESIGNS ARE DIFFERENT FROM REVISIONS

A request may be treated as a redesign rather than a normal revision when it materially changes the original project.

Examples include:

changing the character or subject,
changing a character's pose,
replacing the central concept,
changing a coin or medallion design,
materially changing stone type,
materially changing stone layout,
replacing major design elements,
or substantially rebuilding the composition.

A redesign may require a separate fee and, depending on the amount of new work required, the redesign fee may be comparable to beginning a new design.

GoldHearted will disclose any redesign charge before proceeding with the additional work.

STONE CHANGES

Once a stone selection or stone plan has been incorporated into an approved custom design, stone changes are not treated as minor revisions unless GoldHearted specifically agrees otherwise.

A change in stone type, size, layout, or quantity may require redesign, re-engineering, repricing, or additional material charges.

CAD / DESIGN APPROVAL

The customer is responsible for reviewing the final design carefully before approval.

Approval indicates that the customer accepts the design's visible:

overall concept,
proportions,
layout,
subject or character positioning,
stone arrangement,
bail or attachment configuration,
personalization,
and other material design features shown in the approval materials.

Once the customer approves the final CAD/design, included revisions end.

Changes requested after approval may require:

a redesign fee,
additional material charges,
additional production charges,
a revised production timeline,
or a completely new project.

Once manufacturing has begun, GoldHearted may be unable to make further changes.

CUSTOM ORDERS ARE FINAL ONCE PRODUCTION BEGINS

Once manufacturing begins, custom, personalized, engraved, altered, resized, and NameChain orders are generally Final Sale.

This does not eliminate remedies for an item that:

arrives damaged,
has a verified workmanship defect,
is materially different from the customer-approved design,
was produced incorrectly because of a GoldHearted error,
or is otherwise subject to a non-waivable legal remedy.

PAYMENT BEFORE PRODUCTION AND DELIVERY

GoldHearted may require additional payment before manufacturing begins.

Any required payment schedule will be communicated in the project quote or invoice.

GoldHearted may require the order to be paid in full before the finished jewelry is shipped or released to the customer.

Production does not have to begin until all required approvals and scheduled payments have been received.

CUSTOMER DELAYS

Project timelines may pause if GoldHearted is waiting for:

customer approval,
revision instructions,
measurements,
photographs,
reference materials,
metal or stone selections,
additional payment,
or other information required to continue.

Any estimated deadline may move accordingly.

If a customer becomes unresponsive for an extended period, GoldHearted may pause the project. When work resumes, a new estimated completion date may apply.

DELIVERY DEADLINES

Dates submitted through GoldHearted forms are requested target dates only.

GoldHearted does not guarantee delivery for birthdays, weddings, holidays, performances, travel, events, or other deadlines unless GoldHearted specifically accepts that deadline in writing.

12-MONTH WORKMANSHIP WARRANTY

GoldHearted provides a 12-month limited workmanship warranty beginning on the confirmed delivery date of the jewelry.

The warranty covers verified manufacturing or workmanship problems such as:

clasp failure caused by a manufacturing defect,
structural solder or joint failure caused by workmanship,
a primary or center-stone setting failure caused by a verified workmanship defect,
or another structural issue GoldHearted determines resulted from its manufacturing workmanship.

Where a covered center stone is lost because of a verified covered setting defect, GoldHearted may repair the setting and replace the affected center stone with a reasonably comparable stone, subject to availability and the circumstances of the claim.

GoldHearted may determine the appropriate repair or remedy after inspection.

WHAT THE WORKMANSHIP WARRANTY DOES NOT COVER

The workmanship warranty does not normally cover:

melee or accent-stone loss,
ordinary scratches,
normal wear,
expected tarnish or oxidation,
gradual finish changes,
bent jewelry,
stretched or broken chains caused by pulling or impact,
accidental damage,
crushed or damaged stone settings,
chipped or damaged stones caused by impact,
improper storage,
misuse,
chemical exposure,
improper cleaning,
loss or theft,
damage caused by another jeweler,
unauthorized repairs,
unauthorized alterations,
or failure to follow reasonable jewelry-care instructions.

GoldHearted may still offer a paid repair for damage that is not covered by the warranty.

WARRANTY AND REPAIR SHIPPING

Customers must contact GoldHearted before sending jewelry in for inspection or repair.

Do not send jewelry to an address without receiving return/repair instructions.

If GoldHearted confirms that a repair is covered by the workmanship warranty, GoldHearted may provide or reimburse reasonable tracked and insured shipping for the approved repair.

Non-warranty repair shipping and related costs are generally the customer's responsibility unless GoldHearted agrees otherwise.

PAID REPAIRS

GoldHearted may offer paid repair, restoration, stone replacement, refinishing, resizing, or other services after the warranty period or for damage not covered by warranty.

Not every piece can be safely repaired.

GoldHearted reserves the right to inspect a piece before accepting repair work and to decline work that cannot reasonably or safely be performed.

GEMSTONE AND MATERIAL VARIATION

Jewelry is made using natural and/or manufactured materials that can vary.

Natural gemstones may show variations in:

color,
clarity,
inclusions,
pattern,
shape,
and other natural characteristics.

Laboratory-grown diamonds, natural/mined diamonds, moissanite, and other gemstones are separate material categories and will be described accordingly where applicable.

Actual appearance may also vary because of:

lighting,
photography,
display settings,
monitor or phone color reproduction,
polishing,
stone setting,
casting,
enamel application,
hand finishing,
or other manufacturing processes.

Reasonable minor variations are not automatically considered manufacturing defects.

CAD AND RENDER DISCLOSURE

CAD images, 3D models, renders, animations, and digital previews are design and manufacturing representations.

The finished physical piece may show reasonable minor differences resulting from:

manufacturing tolerances,
casting,
polishing,
stone setting,
assembly,
finishing,
material behavior,
and hand work.

A finished item should substantially conform to the approved design, but a digital render should not be interpreted as a promise of pixel-for-pixel visual identity.

JEWELRY WEIGHTS AND DIMENSIONS

Unless expressly guaranteed in writing, published or quoted weights and measurements may be approximate.

Final weight and dimensions can vary reasonably because of material selection, casting, polishing, stone setting, sizing, finishing, and other production variables.

OWNERSHIP OF THE PHYSICAL JEWELRY

After full payment and delivery, the customer owns the physical jewelry purchased from GoldHearted.

Purchasing the physical jewelry does not automatically transfer ownership of GoldHearted's CAD files, 3D models, manufacturing files, technical files, source files, renders, design documentation, or other production assets.

CAD, DESIGN, AND PRODUCTION FILES

Unless GoldHearted specifically agrees otherwise in writing, GoldHearted retains its rights in original GoldHearted:

CAD files,
3D models,
design files,
technical files,
manufacturing files,
source files,
renders,
and original design work.

This does not give GoldHearted ownership of intellectual property that belongs to a third party.

A separate written agreement may be required if a customer seeks exclusivity, confidentiality, or transfer of specific design rights or files.

PHOTOGRAPHY AND PORTFOLIO RIGHTS

Unless GoldHearted separately agrees to confidentiality in writing, GoldHearted may photograph or record the finished jewelry and GoldHearted's own design/manufacturing process and may use that content for legitimate business purposes including:

GoldHearted's website,
portfolio,
social media,
advertising,
promotional materials,
educational content,
and documentation of GoldHearted's work.

GoldHearted will not automatically treat customer-supplied private reference photographs as public promotional material.

CUSTOMER-SUPPLIED PHOTOS AND REFERENCES

Reference images uploaded or submitted by a customer may be used by GoldHearted internally for:

reviewing the project,
creating the design,
communicating with the customer,
producing the jewelry,
quality control,
and maintaining reasonable project records.

GoldHearted will not intentionally publish a customer's private reference photographs for marketing or social-media purposes solely because they were uploaded to a custom-order form.

Where GoldHearted wishes to publicly use customer-supplied reference material, separate permission should be obtained.

THIRD-PARTY INTELLECTUAL PROPERTY

A customer who submits:

artwork,
logos,
photographs,
trademarks,
characters,
brand assets,
copyrighted designs,
or other material owned or controlled by another person or company

represents that the customer has the rights or permission reasonably necessary to request GoldHearted's use of that material for the project.

GoldHearted may:

request proof of permission,
request design changes,
decline a project,
stop work,
or cancel a project

where intellectual-property concerns arise.

Acceptance of a reference image does not mean that GoldHearted is representing that the requested use is legally authorized.

GoldHearted retains the right to refuse work that it believes may infringe another party's intellectual-property rights or otherwise create unreasonable legal risk.

CUSTOMER ACCURACY

Customers are responsible for reviewing and accurately providing:

names,
spelling,
dates,
initials,
measurements,
sizes,
reference information,
personalization instructions,
shipping information,
and other project-specific details.

GoldHearted is not responsible for an error reproduced exactly from incorrect information approved or supplied by the customer.

If GoldHearted made the error, GoldHearted will work with the customer on an appropriate correction.

FRAUD, ABUSE, AND MISREPRESENTATION

GoldHearted reserves the right to refuse or cancel a custom project where there is evidence of:

fraud,
payment abuse,
identity misuse,
intellectual-property abuse,
abusive conduct,
material misrepresentation,
or another legitimate business or legal concern.

If GoldHearted cancels a project for reasons unrelated to customer misconduct after accepting money, any refund due will be determined according to the work completed, materials committed, these terms, and applicable law.

Nothing in these terms limits rights that cannot legally be waived.

GoldHearted Jewelry LLC reserves the right to update these terms prospectively. The terms applicable to a project will be those provided or made available in connection with that transaction, subject to applicable law.

Privacy & Tracking Notice

GoldHearted Privacy & Tracking Notice

Last updated: October 18, 2026

This notice supplements the GoldHearted Jewelry LLC Privacy Policy and explains some of the specific analytics, advertising, custom-order, and tracking tools used on GoldHeartedJewelry.com.

For the full description of how GoldHearted Jewelry LLC collects, uses, shares, and protects personal information, please review our Privacy Policy.

Analytics and Website Performance

GoldHearted uses analytics tools to understand how visitors interact with our website and to improve the shopping experience.

These tools may collect information such as:

pages viewed,
products viewed,
items added to cart,
checkout activity,
device and browser information,
approximate location based on IP address,
referral or traffic source,
and interactions with certain forms or website features.

Google Analytics

GoldHearted uses Google Analytics to measure website activity, shopping behavior, and conversions.

Google Analytics may receive information about how visitors interact with GoldHeartedJewelry.com, including page views, product interactions, shopping activity, and certain completed actions.

GoldHearted also uses event tracking to understand when customers submit certain requests, including Custom Jewelry and NameChain inquiries.

Meta / Facebook and Instagram Advertising

GoldHearted uses the Meta Pixel and related Meta advertising technologies through Shopify's Facebook & Instagram integration.

These technologies may be used to:

measure advertising performance,
understand website activity,
create advertising audiences,
retarget visitors who interacted with GoldHearted,
and improve the relevance of advertising.

GoldHearted also tracks certain completed inquiry actions as Meta Lead events.

For example, GoldHearted may distinguish between:

a Custom Jewelry inquiry, and
a NameChain quote request.

These classifications are used for business analytics and advertising measurement and do not change the information submitted by the customer.

Shopify and Shopify Analytics

GoldHeartedJewelry.com is powered by Shopify.

Shopify processes information necessary to operate the store, provide checkout and payment functionality, fulfill orders, prevent fraud, provide analytics, and support other ecommerce services.

GoldHearted may also use Shopify Analytics and Shopify Network Intelligence features as described in our main Privacy Policy and Shopify's applicable privacy notices.

Cookies and Similar Technologies

GoldHearted and its service providers may use cookies, pixels, and similar technologies for purposes including:

required website functionality,
personalization,
analytics,
marketing,
advertising measurement,
and fraud prevention.

Where required, visitors can choose whether to allow optional categories of cookies.

Required cookies that are necessary for functions such as shopping carts, checkout, security, and account features cannot be disabled through the cookie-preference tool.

Visitors can manage available cookie choices through the Cookie Preferences controls provided on the website.

Data Sharing and Targeted Advertising Choices

Depending on where you live, you may have the right to opt out of certain uses of personal information for targeted advertising or activities defined by applicable law as the sale or sharing of personal information.

GoldHearted provides a Data Sharing Opt-Out page for eligible visitors.

You can access that page through the privacy or customer-care links available on GoldHeartedJewelry.com.

GoldHearted's privacy tools may also recognize certain supported browser-based opt-out signals, such as Global Privacy Control, where applicable.

Custom Jewelry and NameChain Submissions

When you submit a Custom Jewelry request, NameChain quote request, or similar project inquiry, GoldHearted may collect information you voluntarily provide, including:

your name,
email address,
selected metal,
selected stones or gemstones,
budget range,
requested timeline,
approximate measurements or size,
project descriptions,
design notes,
reference links,
and other information you choose to provide.

GoldHearted uses this information to:

review the requested project,
determine whether the project is feasible,
prepare designs or quotes,
communicate with you,
manufacture approved work,
provide customer service,
and maintain appropriate project records.

Form Processing

Some GoldHearted inquiry forms may be processed using third-party form-processing services such as Formspree.

Information submitted through these forms may therefore be transmitted to and processed by those providers in order to deliver the request to GoldHearted.

Customer Reference Images and Materials

Customers may provide photographs, artwork, sketches, reference images, links, measurements, or other materials in connection with a custom project.

GoldHearted may use those materials internally for purposes such as:

reviewing the request,
designing the jewelry,
preparing CAD or 3D models,
manufacturing the piece,
communicating with the customer,
quality control,
and maintaining project records.

Providing private reference material does not automatically grant GoldHearted permission to publish that material publicly.

GoldHearted will seek separate permission before intentionally using a customer's private submitted reference images for social media, advertising, portfolio, educational, or promotional purposes.

This does not prevent GoldHearted from photographing or documenting finished GoldHearted jewelry as otherwise described in applicable Custom Jewelry terms.

Email Marketing

If you choose to subscribe to GoldHearted marketing emails, we may use your contact information to send:

product announcements,
collection releases,
GoldHearted news,
promotions,
educational content,
and other marketing communications.

You may unsubscribe from promotional emails using the unsubscribe option included in those communications.

Transactional communications relating to orders, quotes, customer service, or account activity may still be sent when necessary.

Your Privacy Choices

Depending on where you live, you may have rights concerning your personal information, including rights to:

access,
correct,
delete,
or obtain certain personal information,
and opt out of certain targeted advertising or data-sharing activities.

Please review the main GoldHearted Privacy Policy for additional information about these rights and how to exercise them.

Questions

For privacy questions or requests, contact:

GoldHearted Jewelry LLC
goldheartedjewelryco@gmail.com

Still Need Something?

Use GoldHearted Messenger for a quick question. If the idea needs its own design, start a Custom Jewelry request and tell me what you’re trying to make.

Start a Custom Jewelry Request Design a Custom Name Necklace

GoldHearted Policies

Returns, privacy, custom-order expectations, shipping, and customer information in one place.

Returns & Refunds

Effective Date: October 16, 2026

For questions about a return, refund, repair, or order issue, contact:

goldheartedjewelryco@gmail.com

Please contact GoldHearted before shipping any jewelry back. Do not send a return to an address without first receiving return instructions from GoldHearted.

STANDARD GOLDHEARTED JEWELRY

Standard GoldHearted collection pieces that have not been customized or personalized may be eligible for return within 14 calendar days of confirmed delivery.

To qualify for a standard return:

The return request must be made within 14 calendar days of confirmed delivery.
The jewelry must not have been worn beyond a reasonable try-on.
The jewelry must not have been altered, resized, engraved, modified, damaged, or repaired by another jeweler.
No stones or jewelry components may be missing.
All jewelry components originally included with the order must be returned.
Proof of purchase or another method allowing GoldHearted to verify the original order is required.
Pierced earrings must be unworn and must not have been inserted into the ear unless the return relates to a defect or an incorrect order.

GoldHearted may inspect all returned jewelry before approving a refund.

Normal shipping charges are not refundable unless the return resulted from an error by GoldHearted or an approved defective/damaged-item claim.

Approved refunds will be issued to the original payment method.

GoldHearted does not charge a restocking fee for an approved standard return.

The time it takes for a refund to appear after GoldHearted issues it depends on the customer's bank or payment provider.

SALE ITEMS

Standard, non-custom merchandise purchased on sale remains eligible under the 14-day return policy unless the item was clearly identified as Final Sale before purchase.

Items marked Final Sale before purchase are not eligible for ordinary return except where required by law or where the item qualifies for an approved defect, damage, or incorrect-order claim.

CUSTOM, PERSONALIZED, ALTERED, OR ENGRAVED JEWELRY

The following are generally Final Sale once production begins:

Fully custom jewelry
NameChain orders
Personalized jewelry
Engraved jewelry
Customer-requested resized or altered jewelry
Jewelry manufactured to customer-specific measurements or specifications
Other pieces materially modified at the customer's request

Custom-order cancellation and deposit rules are explained in the Custom Jewelry & Deposit Terms.

Final Sale does not eliminate a customer's rights where an item:

arrives damaged,
contains a verified manufacturing defect,
is materially different from the customer-approved design,
is incorrect because of a GoldHearted error, or
must otherwise be remedied under applicable law.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If an item arrives damaged, appears defective, or is materially different from what was ordered or approved, contact GoldHearted as soon as reasonably possible at:

goldheartedjewelryco@gmail.com

For shipping damage, we strongly recommend contacting us within 48 hours of delivery and keeping:

the jewelry,
original shipping packaging,
box or mailer,
labels,
and any other packaging materials.

GoldHearted may request photographs, video, order information, or return of the piece for inspection.

Depending on the circumstances, GoldHearted may provide an appropriate repair, replacement, correction, refund, or other remedy.

PROOF OF PURCHASE

A receipt, Shopify order record, order number, email confirmation, or another purchase-verification method accepted by GoldHearted is required for a normal refund.

If GoldHearted cannot verify the purchase, a refund may be denied.

GOLDHEARTED RECLAIM PROGRAM

GoldHearted understands that precious metals and jewelry can retain value long after the ordinary return period has ended.

Customers who are outside the 14-day return window may request a GoldHearted Reclaim Review.

A Reclaim Review is not an extension of the return policy and does not guarantee a refund, repurchase, exchange, or store credit.

Depending on the jewelry's:

condition,
metal content,
stone content,
current precious-metal market value,
repair needs,
recoverable materials,
resale potential,
and other relevant factors,

GoldHearted may voluntarily offer:

a buyback,
store credit,
recycling or precious-metal reclamation,
paid repair,
redesign opportunities,
or another arrangement.

All Reclaim offers are discretionary and must be accepted by both GoldHearted and the customer before the transaction proceeds.

Until a dedicated Reclaim request form is available, customers may contact:

goldheartedjewelryco@gmail.com

RETURN SHIPPING

Customers must receive return instructions from GoldHearted before sending jewelry back.

GoldHearted is not responsible for unauthorized return shipments sent without prior instructions.

For ordinary eligible returns, the customer is responsible for return shipping unless GoldHearted agrees otherwise.

For a confirmed GoldHearted error or approved workmanship/warranty issue, GoldHearted may provide or reimburse reasonable tracked and insured return shipping.

REFUND ABUSE OR FRAUD

GoldHearted reserves the right to refuse a return, refund, exchange, warranty claim, or Reclaim request where there is evidence of:

fraud,
chargeback abuse,
intentional damage,
altered merchandise,
substituted merchandise,
misrepresentation,
or other abuse of these policies.

Nothing in this policy limits rights that cannot legally be waived.

WRITTEN COPY

Customers may request a written copy of this Return & Refund Policy by contacting:

goldheartedjewelryco@gmail.com

Custom & Personalized Orders

Custom work is reviewed in 3D before production. Once a design is approved and casting, stone setting, enamel, engraving, or finishing begins, changes become much more limited. Fully custom pieces should generally be planned around a four-week production window before shipping, with extra time for unusually complex designs or special sourcing.

Shipping & Production Time

Effective Date: October 16, 2026

GoldHearted Jewelry LLC currently ships to customers within the United States only.

International shipping may be added in the future. Any international availability will be separately announced and subject to its own shipping, customs, duties, tax, and return requirements.

For shipping questions, contact:

goldheartedjewelryco@gmail.com

PRODUCTION TIME VS. SHIPPING TIME

GoldHearted jewelry includes both ready-to-ship and made-to-order work.

The time required to produce or prepare an order is separate from the time required for a shipping carrier to transport the package.

An estimated production period does not mean that the package will arrive within that same number of days.

ESTIMATED ORDER TIMELINES

In-Stock GoldHearted Jewelry

In-stock items generally require approximately:

1–3 business days for processing, followed by approximately 2–7 business days of carrier transit.

Preorder or Made-to-Order Collection Jewelry

When existing stock sells out, certain standard GoldHearted collection pieces may be offered on a preorder or made-to-order basis.

These pieces generally require approximately:

7–10 business days for production, followed by approximately 2–7 business days of carrier transit.

Customers should generally allow approximately 2–3 weeks for these orders.

NameChain Orders

After the design is approved and all required production payment has been received, NameChain orders generally require approximately:

5–7 business days for production, followed by approximately 2–7 business days of carrier transit.

Customers should generally allow approximately 2 weeks after final approval/payment.

Fully Custom Jewelry

Fully custom jewelry generally requires approximately:

Up to 10 business days for design/CAD work

plus approximately:

5–7 business days for production

followed by approximately:

2–7 business days of carrier transit.

Customers should generally allow approximately 4 weeks for a fully custom project.

These are estimates, not guaranteed completion or delivery dates.

CUSTOMER APPROVAL DELAYS

Custom and personalized-project timelines may pause while GoldHearted waits for the customer to provide:

design approval,
revision instructions,
measurements,
stone or metal selections,
reference material,
requested information,
required payments,
or another decision necessary to continue work.

Customer delays may move the estimated completion or delivery date.

REQUESTED EVENT DATES

Customers may tell GoldHearted about a birthday, wedding, vacation, performance, holiday, event, or other target date.

A requested date is not guaranteed unless GoldHearted specifically confirms that deadline in writing.

A date selected in a custom-order or NameChain form is a requested target only.

Please do not assume that an event deadline has been accepted unless GoldHearted expressly confirms it.

SHIPPING CARRIERS

GoldHearted expects to use FedEx as a primary carrier initially, but may use FedEx, UPS, USPS, another reputable carrier, or a specialized high-value jewelry shipping service depending on:

destination,
package value,
insurance availability,
security,
cost,
and service availability.

The carrier used for a particular order may therefore vary.

TRACKING AND INSURANCE

Shipped jewelry will be sent with tracking.

GoldHearted intends to insure shipped orders for their appropriate shipment value through available carrier, Shopify, third-party insurance, or specialized high-value coverage as appropriate.

High-value shipments may require additional security procedures.

SIGNATURE AND HIGH-VALUE DELIVERY

GoldHearted may apply the following general shipping safeguards:

Orders under $500:
Tracked and insured shipping.

Orders from $500 through $1,499:
Tracked and insured shipping with Direct Signature Required or a comparable secure-delivery service.

Orders above $5,000:
Shipping arrangements may be individually reviewed and may use a specialized high-value jewelry shipping or insurance service.

GoldHearted may use stricter delivery protection on any order where fraud risk, location, value, insurance requirements, or other circumstances justify additional security.

ID OR SECURE PICKUP

Certain high-value orders may be directed to a secure carrier pickup location.

Where the carrier requires identification, the recipient must provide identification meeting that carrier's requirements.

A customer who cannot satisfy a carrier's identification requirements should contact GoldHearted before placing or finalizing a high-value order.

SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address.

Depending on the carrier or order value, GoldHearted may require a physical street address rather than a P.O. Box.

If you notice an address error, contact GoldHearted immediately.

GoldHearted will attempt to correct an address before shipment when reasonably possible, but changes cannot be guaranteed once a label has been created or the package has entered a carrier's network.

INCORRECT OR INCOMPLETE ADDRESS

GoldHearted is not responsible for delays caused by an incorrect, incomplete, or outdated address provided by the customer.

If a shipment is returned to GoldHearted because of an incorrect or incomplete customer-provided address, the customer may be responsible for additional shipping charges before the order is resent.

CARRIER DELAYS

Once a package has been accepted by the carrier, weather, service interruptions, security events, peak-season volume, transportation disruptions, or other carrier conditions can affect delivery.

GoldHearted will make reasonable efforts to assist with carrier issues but cannot guarantee a carrier's delivery date unless GoldHearted has separately accepted a guaranteed deadline in writing.

PACKAGE MARKED DELIVERED BUT NOT RECEIVED

If tracking shows a package as delivered but you cannot locate it, contact GoldHearted promptly.

GoldHearted may ask the customer to:

verify the shipping address,
check the delivery area,
check with household members or building staff,
contact the carrier,
provide documentation,
or cooperate with a carrier or insurance investigation.

GoldHearted will assist with legitimate missing-shipment investigations.

SHIPPING DAMAGE

If a shipment arrives damaged, contact GoldHearted as soon as reasonably possible, preferably within 48 hours of delivery.

Please retain:

the jewelry,
packaging,
shipping box or mailer,
labels,
and packing materials.

GoldHearted or its insurer/carrier may require photographs or inspection before a claim can be completed.

SHIPPING COSTS

Any shipping charge owed by the customer will be shown during checkout or otherwise communicated before payment.

Original shipping charges are generally non-refundable on ordinary returns.

This does not apply where GoldHearted agrees otherwise because of a GoldHearted error, covered defect, approved warranty issue, or applicable law.

DELIVERY ACCEPTANCE

For packages requiring a signature or secure pickup, failure to sign for or retrieve a package may result in the package being returned to GoldHearted.

If an otherwise valid order is returned because the customer failed to accept or retrieve delivery, additional shipping charges may apply before reshipment.

GoldHearted Jewelry LLC reserves the right to update this policy prospectively as shipping carriers, insurance programs, fulfillment procedures, or service areas change.

Privacy

Last updated: October 29, 2026

Personal Information We Collect or Process

Contact details including your name, address, billing address, shipping address, phone number, and email address.
Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
Account information including your username, password, security questions, preferences and settings.
Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.
Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously have purchased or added to your cart and other activity on the Services.
Security and Fraud Prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else.
Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.
Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share information about you to show you targeted advertisements and marketing based on your online activity with different merchants and websites. You can exercise your rights to opt-out of those uses here .
When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
With our affiliates or otherwise within our corporate group.
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GoldHearted EDU: 3D Design, Jewelry CAD & Digital Art

The kind of creative access I wish I had earlier—tutorials, classes, and workshops built from workflows I actually use.

Tutorials & Classes

I learned 3D later than some of the people around me because the tools simply weren’t available where I grew up. GoldHearted EDU is my way of shortening that gap for somebody else. I’ll teach jewelry CAD and 3D modeling, but also the wider digital design skills behind character work, sculpting, rendering, 3D printing, and production.

Jewelry CAD & 3D Modeling

Learn how I build jewelry in 3D—from proportions and stone layouts to clean geometry and production-minded CAD decisions.

Digital Sculpting & Character Work

Faces, anatomy, portraits, characters, reliefs, textures, and organic forms—the sculpting side that gives my jewelry its look.

Rendering & Presentation

Lighting, materials, cameras, and digital renders that make an idea readable before it ever becomes a physical piece.

3D Printing & Production Prep

How to clean a model, think about tolerances and scale, optimize files, and prepare digital work for printing or manufacturing.

Digital Design Fundamentals

The basics that travel across every medium: shape, composition, scale, silhouette, clean forms, and solving visual problems on purpose.

Advanced Creative Workflows

Where CAD, sculpting, rendering, printing, and production overlap. This is for projects that need more than one tool or one way of thinking.

GoldHearted EDU Notes

I studied 3D design and animation for film, worked on commercials and AAA video games, and eventually brought that same digital workflow into jewelry. EDU is where I break those skills down without pretending the information has to be a secret.

Some lessons will be jewelry-specific. Others will cover broader 3D modeling, digital sculpting, rendering, design, and production workflows. The goal is simple: give artists and students practical tools they can actually build with.

Video Library LOCKED

Tutorial Series Coming Soon

The GoldHearted EDU video library will open when the first full series is ready.

Photo Gallery

Click the main image for fullscreen.

The best custom pieces usually start with something personal—a sketch, a person, a logo, a memory, or an idea you can see in your head but can’t find anywhere else. That’s the kind of project I like.

I build the design in 3D myself. You choose the metal, stones, color direction, and the details you care about; I use my experience to explain upkeep, durability, casting limits, wear, thickness, and whether those choices make sense for the finished piece. From there I work with trusted casters, bench jewelers, setters, and production partners to bring the design into the real world.

Start

Black Jesus Collection

The Black Jesus Collection

Shop The Black Jesus Collection

Why I Made Black Jesus

Shop Yo! Arnez Collection

Why I Made This Collection

Shop Art Basel Collection

Customer Reviews

Write a review

From Your Idea to a Real Piece

Tell Me What You Want to Make

Custom Grillz Reference Preview

Custom Grillz Materials & Stone Options

Gold, Silver & Platinum Grillz

Diamond, Moissanite & Gemstone Grillz

Get First Access to Custom Grillz

My Story — From the Bronx to GoldHearted

Bronx Roots — Art Before 3D

Learning 3D & Building a Career

From Digital Sculpture to Jewelry

GoldHearted — Culture, Representation & Point of View

Mentorship, Workshops & Giving Back

STANDARD GOLDHEARTED JEWELRY

SALE ITEMS

CUSTOM, PERSONALIZED, ALTERED, OR ENGRAVED JEWELRY

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

PROOF OF PURCHASE

GOLDHEARTED RECLAIM PROGRAM

RETURN SHIPPING

REFUND ABUSE OR FRAUD

WRITTEN COPY

PRODUCTION TIME VS. SHIPPING TIME

ESTIMATED ORDER TIMELINES

In-Stock GoldHearted Jewelry

Preorder or Made-to-Order Collection Jewelry

NameChain Orders

Fully Custom Jewelry

CUSTOMER APPROVAL DELAYS

REQUESTED EVENT DATES

SHIPPING CARRIERS

TRACKING AND INSURANCE

SIGNATURE AND HIGH-VALUE DELIVERY

ID OR SECURE PICKUP

SHIPPING ADDRESS

INCORRECT OR INCOMPLETE ADDRESS

CARRIER DELAYS

PACKAGE MARKED DELIVERED BUT NOT RECEIVED

SHIPPING DAMAGE

SHIPPING COSTS

DELIVERY ACCEPTANCE

Personal Information We Collect or Process

Personal Information Sources

How We Use Your Personal Information

How We Disclose Personal Information

Relationship with Shopify

Third Party Websites and Links

Children's Data

Security and Retention of Your Information

Your Rights and Choices

Complaints

International Transfers

Changes to This Privacy Policy

Contact

CUSTOM PROJECT PROCESS

SILVER AND GOLD PROJECT DEPOSITS

WHEN A DEPOSIT BECOMES NON-REFUNDABLE

IF GOLDHEARTED CANNOT PRODUCE THE PROJECT

REVISIONS

REDESIGNS ARE DIFFERENT FROM REVISIONS

STONE CHANGES

CAD / DESIGN APPROVAL

CUSTOM ORDERS ARE FINAL ONCE PRODUCTION BEGINS

PAYMENT BEFORE PRODUCTION AND DELIVERY

CUSTOMER DELAYS

DELIVERY DEADLINES

12-MONTH WORKMANSHIP WARRANTY

WHAT THE WORKMANSHIP WARRANTY DOES NOT COVER

WARRANTY AND REPAIR SHIPPING

PAID REPAIRS

GEMSTONE AND MATERIAL VARIATION

CAD AND RENDER DISCLOSURE